Conflict management
Objectives
We offer you the following solutions in conflict management:
- To improve relations between colleagues
- To negotiate effectively
- To deal with difficult situations
- To develop co-operation, team work and trust.
Content
- Recognizing different dysfunctional situations
- Knowing how to help and listen to a colleague experiencing difficulties
- Defusing aggression
- Stating an opinion without hurting the other person
- Building a relationship based on mutual respect and co-operation
- Adhering to all the stages of a negotiation
- Finding lasting ways of dealing with conflict.
Methods
- Video-based training exercises
- Re-enacting real-life situations
- Small-group discussions of practical problems encountered by participants and joint search for solutions
- Presentation of summaries by the facilitator
- Presentation of simple and practical methods of communication
- Group discussions
- Printed handouts.