Emotional intelligence
Objectives
Voici les éléments clés concernant le contenu abordé et les méthodes mises en place:
- To define emotional intelligence
- To analyze its implications at management and staff levels
- To understand how to encourage emotional intelligence
- To find a balance between emotion and intellect.
Content
- Listening to others
- Definition of emotional intelligence and its components:
- self-consciousness
- self-confidence
- self-control
- adaptability
- innovation
- motivation
- commitment
- optimism
- empathy
- understanding the feelings and needs of others
- social skills
- cooperation and mediation.
Methods
- Re-enacting situations
- Role play
- Presentation of summaries by the facilitator
- Psychological tests which increase awareness of emotional intelligence
- Printed handouts.