Active listening
Objectives
- To evaluate the way in which we listen to others
- To improve how we listen to others
- To help others resolve their problems
- To learn how to help and listen to someone in a difficult situation.
Content
- Analyzing the different variables in an interview
- Building a relationship based upon mutual respect
- Confronting sensitive situations
- Understanding how certain attitudes hinder communication
- Learning the different nuances of active listening.
Methods
- Video-based training exercises
- Discussion of practical problems encountered by participants
- Presentation of summaries by the facilitator
- Presentation of simple and practical methods of communication
- Printed handouts.