Mediation in the workplace
Objectives
- To obtain an overview of how we listen to others
- To improve how we listen to people in mediations
- To help others resolve a problem
- To negotiate effectively
- To manage difficult situations in a mediation
- To use the experiences of existing mediation groups to define an effective mode of functioning.
Content
- Analyzing the different variables in a mediation
- Helping and actively listening to another person
- Building a relationship based on mutual respect and cooperation
- Adhering to each stage of a negotiation
- Confronting difficult situations
- Using the experiences and procedures of mediation groups for public and private businesses.
Methods
- Discussion of concrete problems encountered by participants and joint search for solutions
- Presentation of summaries by the facilitator
- Presentation of simple and practical methods of communication
- Printed handouts.