Business Center
Avenue de la Gare 33
CH – 1001 Lausanne

Tel. : +41(0) 21 349 28 99
Fax : +41(0) 21 349 28 94

Falkenplatz 11
CH-3012 Bern

Tel. : +41 (0)31 302 67 00
Fax : +41 (0)31 302 67 02

World TradeCenter
6982 Agno-Lugano

Tel. : +41 (0)91 610 21 22
Fax : +41 (0)91 610 21 23

World Trade Center Geneva
WTC II
29, Route de Pré-Bois
CP 856
1215 Geneva 15

Tel. : +41 (0)22 929 57 74
Fax : +41 (0)22 929 57 75

Elisabethenstrasse 43
8004 Zürich

Vicario Consulting SA has been awarded the Swiss Certificate for quality for institutions involved in ongoing training

Mediation in the workplace

Objectives

To obtain an overview of how we listen to others
To improve how we listen to people in mediations
To help others resolve a problem
To negotiate effectively
To manage difficult situations in a mediation
To use the experiences of existing mediation groups to define an effective mode of functioning.

Analyzing the different variables in a mediation
Helping and actively listening to another person
Building a relationship based on mutual respect and cooperation
Adhering to each stage of a negotiation
Confronting difficult situations
Using the experiences and procedures of mediation groups for public and private businesses.

Discussion of concrete problems encountered by participants and joint search for solutions
Presentation of summaries by the facilitator
Presentation of simple and practical methods of communication
Printed handouts.

For further information or inquiries, please contact our team.

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