Difficult personalities
Objectives
- To define various types of difficult personality
- To understand their outlook
- To analyze difficult situations from their point of view
- To discuss attitudes appropriate for dealing with each type of personality.
Content
- Analyzing the various characteristics of difficult personalities
- Understanding their way of dealing with everyday life
- Confronting sensitive situations
- Developing awareness of appropriate attitudes.
Methods
- Video-based training exercises
- Discussion of practical problems encountered by participants
- Presentation of summaries by the facilitator
- Presentation of simple and practical methods of communication
- Printed handouts.