Vicario consulting SA

La dimension humaine de l'entreprise F|D|I

Vicario Consulting SA Lausanne

Business Center
Avenue de la Gare 33
CH – 1001 Lausanne

Tel. : +41(0) 21 349 28 99
Fax : +41(0) 21 349 28 94

Plan d'accès

Nos bureaux de Berne

Falkenplatz 11
CH-3012 Bern

Tel. : +41 (0)31 302 67 00
Fax : +41 (0)31 302 67 02

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World TradeCenter
6982 Agno-Lugano

Tel. : +41 (0)91 610 21 22
Fax : +41 (0)91 610 21 23

Plan d'accès Lugano



World Trade Center Geneva
WTC II
29, Route de Pré-Bois
CP 856
1215 Geneva 15

Tel. : +41 (0)22 929 57 74
Fax : +41 (0)22 929 57 75

Plan d'accès Lugano



Elisabethenstrasse 43
8004 Zürich

Plan d'accès Lugano

 

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Vicario Consulting SA

Vicario Consulting SA has been awarded the Swiss Certificate for quality for institutions involved in ongoing training

EduQua

Mediation in conflictual situations

Médiation en entreprise

Mediation is one of a number of solutions in conflictual situations. It allows all parties – with the help of a neutral observer – to find solutions to their conflict.

We offer solutions in conflicts involving two or more parties.

Advantages of mediation

  • Mediation looks towards the future and seeks solutions, not culprits
  • Mediation reinforces self-affirmation and the need for the parties involved to assume responsibility
  • Mediation helps the organization to evolve thanks to feedback from the parties involved to the client.

Objectives

  • To restore dialogue
  • To reinforce the conflict management skills of the parties involved
  • To recognize risk factors in the business
  • To outline solutions that respect the needs of each party. 

Content

  • Recognizing each party’s background
  • Clarifying differences and reinforcing points in common
  • Clarifying interests and needs
  • Developing solutions
  • Finding agreement
  • Organizing feedback to staff and the client
  • Providing feedback to the business.

Methods

  • Individual interviews with the parties involved if necessary. The objectives of these interviews should be clearly defined.
  • Meetings bringing together the mediator and the parties involved.
  • Involvement if necessary of other individuals who are relevant to the process.

For further information or inquiries, please contact our team.

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