Mediation in conflictual situations
Mediation is one of a number of solutions in conflictual situations. It allows all parties – with the help of a neutral observer – to find solutions to their conflict.
We offer solutions in conflicts involving two or more parties.
Advantages of mediation
- Mediation looks towards the future and seeks solutions, not culprits
- Mediation reinforces self-affirmation and the need for the parties involved to assume responsibility
- Mediation helps the organization to evolve thanks to feedback from the parties involved to the client.
Objectives
- To restore dialogue
- To reinforce the conflict management skills of the parties involved
- To recognize risk factors in the business
- To outline solutions that respect the needs of each party.
Content
- Recognizing each party’s background
- Clarifying differences and reinforcing points in common
- Clarifying interests and needs
- Developing solutions
- Finding agreement
- Organizing feedback to staff and the client
- Providing feedback to the business.
Methods
- Individual interviews with the parties involved if necessary. The objectives of these interviews should be clearly defined.
- Meetings bringing together the mediator and the parties involved.
- Involvement if necessary of other individuals who are relevant to the process.