Supervision of internal mediators
Objective
To follow up mediators and ensure the quality of their interventions
Content
- Differentiating the role of the mediator from that of a lawyer, social worker or consultant
- Avoiding interference from management
- Encouraging the mediation group to organize regular meetings with other mediators to deal with problematic situations (intervision)
- Ensuring ongoing training and learning from experience, trends and the latest research.
Methods
- Regular meetings with the mediation group
- Analysis of problematic situations
- Transmission of know-how.
Supervision of internal auditors
To ensure the quality of work of the internal auditors.
Content
- Clarifying the role of the auditor
- Keeping a distance
- Ensuring objectivity
- Ensuring on-going training and learning from experience, trends and the latest research.
Methods
- Regular meetings with the internal auditors
- Analysis of problematic situations
- Transmission of know-how.