Vicario consulting SA

La dimension humaine de l'entreprise F|D|I


Vicario Consulting SA Lausanne

Business Center
Avenue de la Gare 33
CH – 1001 Lausanne

Tel. : +41(0) 21 349 28 99
Fax : +41(0) 21 349 28 94

Plan d'accès

Nos bureaux de Berne

Falkenplatz 11
CH-3012 Bern

Tel. : +41 (0)31 302 67 00
Fax : +41 (0)31 302 67 02

Plan d'accès

World TradeCenter
6982 Agno-Lugano

Tel. : +41 (0)91 610 21 22
Fax : +41 (0)91 610 21 23

Plan d'accès Lugano



World Trade Center Geneva
WTC II
29, Route de Pré-Bois
CP 856
1215 Geneva 15

Tel. : +41 (0)22 929 57 74
Fax : +41 (0)22 929 57 75

Plan d'accès Lugano



Elisabethenstrasse 43
8004 Zürich

Plan d'accès Lugano

 

Plan d'accès

Vicario Consulting SA

Vicario Consulting SA has been awarded the Swiss Certificate for quality for institutions involved in ongoing training

EduQua

Training of internal mediators

Objectives

  • To be aware of the opportunities and limits of mediation
  • To understand the importance of the mediator’s attitude
  • To master all stages of a mediation
  • To learn the art of effective negotiation.

Content

  • The mediator’s attitude
  • Mediation stages
  • Mediation rules
  • Useful communication techniques
  • Sensitive situations and deadlocks
  • Managing emotions.

Methods

  • Apports théoriques
  • Mises en situation
  • Analyse de l’attitude
  • Exercice des techniques
  • Analyse de films.

Training of internal auditors

Objectives

  • To understand the role and tasks of internal auditors
  • To understand procedures and techniques
  • To manage your own emotions and those of others
  • To feel at ease in sensitive interviews.

Content

  • Objectives and rationale of the audit
  • Rules and responsibilities
  • Gathering necessary information
  • Analyzing and structuring information
  • Writing up the report
  • Building trust
  • Maintaining objectivity
  • Interview techniques
  • Managing sensitive situations.

Methods

  • Theoretical input
  • Discussions
  • Case analysis
  • Role play
  • Practicing techniques.

©2008 VICARIO CONSULTING SA

For further information or inquiries, please contact our team.

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