Training of internal mediators
Objectives
- To be aware of the opportunities and limits of mediation
- To understand the importance of the mediator’s attitude
- To master all stages of a mediation
- To learn the art of effective negotiation.
Content
- The mediator’s attitude
- Mediation stages
- Mediation rules
- Useful communication techniques
- Sensitive situations and deadlocks
- Managing emotions.
Methods
- Apports théoriques
- Mises en situation
- Analyse de l’attitude
- Exercice des techniques
- Analyse de films.
Training of internal auditors
Objectives
- To understand the role and tasks of internal auditors
- To understand procedures and techniques
- To manage your own emotions and those of others
- To feel at ease in sensitive interviews.
Content
- Objectives and rationale of the audit
- Rules and responsibilities
- Gathering necessary information
- Analyzing and structuring information
- Writing up the report
- Building trust
- Maintaining objectivity
- Interview techniques
- Managing sensitive situations.
Methods
- Theoretical input
- Discussions
- Case analysis
- Role play
- Practicing techniques.